Ready Honda Sales & services
230 Dundas Street
Mississauga, Ontario
905-896-3500

 Access to Ontarians with Disabilites ACT (AODA)

 Statement of Purpose

Ready Import Limited is committed to excellence in serving all customers including people with disabilities

Scope

All associates hired by Ready Import Limited - full time, temporary and contractors working at all levels, for us who work in the province of Ontario For the purposes of this policy, customer' refers to any external or third party that visits our facilities or seeks to access our goods and services either in person or through other means.

Ready Import Limited's Accessible Customer Service Plan

1 Assistive devices

Ready Import Limited will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services

2 Communication

We will communicate with people with disabilities in ways that take into account their disability

3 Service animals

We welcome people with disabilities and their service animals Service animals are allowed on the parts of our premises that are open to the public

4 Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises

5 Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for persons with disabilities, Ready Import Limited will notify customers promptly This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available The notice will be placed at the entrance to the area in where the disruption applies

6 Training for staff

Ready Import Limited will provide training to staff, volunteers and others who deal with the public or other third parties on our behalf Individuals who will be trained include and are not limited to those holding the following positions:

 On-site suppliers (Security and Cafeteria staff)

 Ready Import Limited staff having direct contact with external customers (ie Reception, Administration, Human Resources, Customer Relations, Sales, Service, Parts, Bodyshop etc)

Training has been provided to all effected on a one time bases prior to Jan1, 2012 After initial roll out, training will be completed on an ongoing basis as part of Ready Import Limited's (and on site suppliers) orientation package

Contents of the Training

 An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

 Ready Import Limited's accessible customer service policy

 How to interact and communicate with people with various types of disabilities

 How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

 How to use the equipment or devices available on-site that may help with providing goods or services to people with disabilities (ie elevator, etc)

 What to do if a person with a disability is having difficulty in accessing Ready Import Limited's goods and services

Staff and on-site third party suppliers will also be trained when changes are made to Ready Import Limited's accessible customer service policy

AODA Policy and Plan Page 3 of 3

7 Feedback process

Customers who wish to provide feedback on the way Ready Import Limited provides goods and services to people with disabilities can:

1 Contact our General Manager at(905) 896-3500      

2 Email Ready Import Limited at ready@readyhondacom

3 Send a letter to the General Manager at Ready Import Limited 230 Dundas Street East, Mississauga, Ontario L5A 1W9

Customers can expect to hear back within 5 working days Complaints will be addressed according to our organization's regular complaint management procedures

8 Modifications to this or other policies

Any policy of Ready Import Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed